Terms and Conditions of Service

Terms and Conditions of Service

GENERALITIES

Vertical Vibes operates this website. Throughout the site, the terms "we," "us," and "our" refer to Vertical Vibes. Vertical Vibes offers this website, including all information, tools, and services made available on this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions (collectively, "Terms of Service", "Terms"), including additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms. We reserve the right to update or change them at any time by posting updates to the website. Your continued use of the website after such changes constitutes acceptance.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

SECTION 1: ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age under the laws of your place of residence, or you have obtained consent to allow minors under your care to use this site.

You may not use our products for any unlawful or unauthorized purpose, including violations of Spanish or EU law (including intellectual property laws).

A violation of any Terms will result in immediate termination of your Services.

SECTION 2: GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, sell, or exploit any portion of the Service without explicit written permission.

SECTION 3: ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or not current. Use of any material is at your own risk.

We may modify content at any time without obligation to update prior information.

SECTION 4: MODIFICATIONS TO THE SERVICE AND PRICES

Prices are subject to change without notice.

We reserve the right to modify or discontinue the Service at any time.

We will not be liable for any modifications, price changes, suspensions, or discontinuations.

SECTION 5: PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may have limited quantities. Returns or exchanges follow our Return Policy and applicable Spanish/EU consumer protection laws.

We attempt to display product images and colors as accurately as possible but cannot guarantee accuracy on all devices.

We reserve the right to refuse sales, limit quantities, or discontinue any product at any time.

We do not guarantee that products or services will meet your expectations.

SECTION 6: ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse or limit any order. If we change or cancel an order, we will notify you using the contact information provided.

You agree to provide complete and accurate account and purchase information.

SECTION 7: OPTIONAL TOOLS

We provide access to third-party tools "as is" and without warranties. Use of such tools is at your own risk.

SECTION 8: THIRD-PARTY LINKS

Third-party links may lead to sites not affiliated with us. We are not responsible for their content, accuracy, or practices.

Complaints or questions regarding third-party products must be directed to the relevant provider.

SECTION 9: USER COMMENTS, FEEDBACK, AND SUBMISSIONS

By submitting comments, you grant us the unrestricted right to use, edit, publish, or distribute them.

You are solely responsible for your comments.

SECTION 10: PERSONAL INFORMATION

Your submission of personal information is subject to our Privacy Policy, which complies with the GDPR (EU General Data Protection Regulation) and Spanish LOPDGDD (Ley Orgánica 3/2018).

SECTION 11: ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors or inaccuracies at any time without notice.

SECTION 12: PROHIBITED USES

You are prohibited from using the site for unlawful, harmful, abusive, or disruptive purposes as detailed in the original list.

We may terminate your access for violations.

SECTION 13: DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free service.

Your use of the Service is at your sole risk. Products and services are provided "as is" unless otherwise legally required.

Vertical Vibes shall not be liable for any direct or indirect damages, except as required by mandatory Spanish consumer protection law.

SECTION 14: INDEMNIFICATION

You agree to indemnify and hold Vertical Vibes harmless from any claims arising from your breach of these Terms or violation of laws or third-party rights.

SECTION 15: SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions will remain valid.

SECTION 16: TERMINATION

These Terms remain in effect unless terminated by us. Termination does not affect obligations incurred prior to the termination date.

SECTION 17: ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Vertical Vibes and supersede any previous agreements.

SECTION 18: GOVERNING LAW

These Terms of Service and any related agreements are governed by the laws of:

The Balearic Islands (Mallorca), Spain,
including relevant national and EU regulations.

Any dispute shall be subject to the jurisdiction of the courts of Palma de Mallorca, without prejudice to consumer jurisdiction rights under EU law.

SECTION 19: CONSUMER WITHDRAWAL RIGHTS (EU 14-Day Right of Withdrawal)

If you are an EU consumer, you have the right to withdraw from most online purchases within 14 days of receiving the goods, without giving any reason.

Exceptions apply for:

  • Customized or personalized items

  • Digital products already downloaded or accessed

  • Used or damaged items beyond what is necessary to evaluate them

Instructions and forms for exercising this right are found in our Return & Withdrawal Policy.

SECTION 20: SHIPPING, TAXES & VAT

Prices include or exclude VAT as indicated on product pages at the time of purchase.

Shipping times and costs are detailed during checkout. Delays caused by customs, postal services, or external factors are outside our responsibility.

SECTION 23: INTELLECTUAL PROPERTY RIGHTS

All content on this website (text, images, logos, graphics, product descriptions, etc.) is the property of Vertical Vibes or licensed partners.

Unauthorized reproduction, distribution, modification, or commercial use is prohibited.

SECTION 24: FORCE MAJEURE

Vertical Vibes is not liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, supply chain disruptions, or government restrictions.

SECTION 25: ALTERNATIVE DISPUTE RESOLUTION (EU)

In accordance with EU Regulation 524/2013, consumers may submit disputes through the EU Online Dispute Resolution (ODR) platform:

(Insert link on your website: https://ec.europa.eu/consumers/odr/)

We are not obliged to participate but may do so voluntarily.


Please be aware of the following

Age restrictions: For adults

EU Warranty: 2 years

Other compliance information: Meets the EU REACH requirements.

In compliance with the General Product Safety Regulation (GPSR), Vertical Vibes and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.